Crisis Call Center Training

Working in a Crisis Call Center presents a unique set of challenges for behavioral health professionals. This training helps Crisis Call Takers understand their critical role in the continuum of services. This is more important than ever if the community has engaged in a 911 Diversion Initiative. This 8 hour training helps Crisis Call Takers develop the skill and confidence to manage complex calls.

Training topics include:

Defining Crisis
Understanding the Behavioral Change Stairway Model
Defining the Problem
Exploring Resources
Creating a Plan
Managing Difficult Calls and Callers
Scenario Based Training

Mobile Crisis Response Team Training

With the focus on providing an alternative non-law enforcement response to behavioral health crisis, community mental health response teams must be appropriately trained to do their job safely and effectively. Our 40 hour training focuses on a variety of topics to support these efforts.

Topic areas include:

Introduction to the Mobile Crisis Response Team Model
Understanding and Embracing a First Responder Culture
Mental Hygiene and Confidentiality Laws
Crisis Communication and De-Escalation
Community Safety
Motivational Interviewing for Crisis Workers
Developing Mental Armor through Mindfulness
Working with People with Autism, Intellectual and Other Developmental Disabilities
Working with People with Alzheimer’s and Other Forms of Dementia
Working Effectively with Other First Responders
Scenario Based Training