Prepare your people.
Strengthen your response.
Training and consultation that connect practical skills with community collaboration.
911 Diversion
Help emergency Communications and behavioral health partners create pathways that connect people in crisis with a response suited to the situation. Planning and training focus on understanding risk, identifying needs and coordinating the resources available locally.
Areas of focus
- The role of dispatchers and crisis call takers in the response continuum.
- Structured risk assessment and risk-needs-responsivity protocols.
- Communication and coordination between the PSAP, crisis services and responding agencies.
- Applying decision-making skills through realistic scenarios.
The goal is to support appropriate behavioral health responses while recognizing situations that require law enforcement, EMS or another emergency resource. Diversion pathways must reflect local capacity, agency policies and safety considerations.
For: PSAP leaders, dispatchers, behavioral health crisis providers and community planning partners.
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Crisis Call Center & Mobile Crisis Training
Prepare crisis professionals for the communication, judgment and teamwork required when someone needs help. Training connects a trauma-informed approach with practical skills for telephone and community-based encounters.
Areas of focus
- Crisis communication, engagement and de-escalation.
- Understanding the problem, exploring resources and developing a plan.
- Safety, situational awareness and collaboration with other responders.
- Motivational interviewing and working with people with varied behavioral health, developmental and cognitive needs.
- Responder wellness, mindfulness and scenario-based practice.
Call-center training emphasizes managing complex calls. Mobile crisis training adds attention to field encounters and working effectively alongside emergency services. Course scope and format can be discussed in relation to the team’s responsibilities.
For: Crisis call-center staff, mobile crisis teams, supervisors and partner agencies.
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Crisis Intervention Team Training
Develop CIT as a community partnership that connects law enforcement, behavioral health services and other local stakeholders. Training is one part of building a coordinated approach to people experiencing behavioral health crises.
Areas of focus
- Understanding behavioral health conditions and their implications for crisis encounters.
- Communication, engagement and de-escalation skills.
- Understanding local services, agency roles and referral opportunities.
- Learning across disciplines and practicing responses through scenarios.
Our team brings experience in CIT instruction and curriculum development. The emphasis is on connecting classroom learning with community relationships, so personnel better understand both their own role and the resources their partners can provide.
For: Law enforcement agencies, behavioral health providers, emergency services and community CIT partners.
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Strategic Community Planning
Bring the people responsible for different parts of crisis response together to examine how the system works in practice. Consultation and facilitated planning help communities identify priorities and opportunities for stronger coordination.
Areas of focus
- Understanding current response pathways and available resources.
- Clarifying responsibilities and communication across agencies.
- Identifying gaps, barriers and opportunities for collaboration.
- Connecting training needs with broader service-development priorities.
Our approach starts with local experience and stakeholder input. The work supports a shared understanding of community needs and practical next steps, rather than assuming that one response model fits every jurisdiction.
For: County and municipal leaders, public safety agencies, behavioral health systems and cross-agency planning groups.
Discuss This Service ↗What does your
community need next?
Start with a conversation about your priorities, your partners and the people you want to prepare.
Based in New York’s Southern Tier and Hudson Valley, serving communities beyond the region.
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