Lt. Mike Hatch, MPA (ret.)
Founder · Law Enforcement & Crisis Services
Mike Hatch is the founder of Crisis Response Consulting and a retired Johnson City police lieutenant. He is a Senior Program Manager II at the National Policing Institute, developing evidence-based training and technical assistance. His background includes leading crisis services at the Mental Health Association of the Southern Tier and supporting communities nationwide through Policy Research Associates. A Sequential Intercept Mapping facilitator and trauma-informed criminal justice trainer, Mike helped develop the 911 Diversion Risk Assessment tool used to guide dispatchers’ crisis-response decisions.
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Mark Giuliano, MSW
Behavioral Health · Training & Technical Assistance
Mark Giuliano brings more than 30 years of experience across mental health, substance use, intellectual and developmental disabilities, and criminal justice. As Director of the Institute for Police, Mental Health and Community Collaboration, he supports communities in strengthening crisis-response systems and cross-agency partnerships. His work includes Sequential Intercept Model assessments, CIT, 911 diversion, mobile crisis and co-response. An FBI-trained crisis negotiator and longtime educator, Mark also emphasizes responder wellness, situational awareness and practical skills for the people delivering crisis services.
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Christopher John, DSW
Behavioral Health · Community Collaboration
Christopher John brings more than 20 years of behavioral health experience supporting people involved in the justice system. His work includes community collaboration, local efforts to reimagine policing, and Crisis Intervention Team training. A certified CIT trainer and community SOAR lead, he helps connect behavioral health and justice-system perspectives. Christopher earned his Doctor of Social Work from Capella University and has taught social work at Iona University, bringing both practice and education experience to the team.
Amanda Bailey
Emergency Communications · Wellness
Amanda Bailey brings more than 20 years of experience as an emergency-services dispatcher. She has studied Homeland Security at SUNY Broome and completed wellness training through the Association of Public Safety Communications Officials (APCO). Her background contributes an Emergency Communications perspective to the team’s work, connecting its focus on crisis response and responder wellbeing with the responsibilities of personnel handling the initial call for assistance.
Qalvy Grainzvolt, M.S., LMHC
Mindfulness · Responder Wellness
Qalvy Grainzvolt is a licensed mental health clinician, police chaplain and ordained Shinnyo-en Buddhist priest. A U.S. Army National Guard veteran, he teaches mindfulness and trauma-informed practices to criminal justice and mental health professionals. He helped introduce mindfulness into the NYPD’s CIT curriculum in 2018 and has supported similar work at the Westchester County Police Academy. His experience also includes developing a meditation program at Rikers Island and teaching meditation and contemplative practices at New York University.
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Amanda Shoulberg, MA
Project Coordination · Research & Evaluation
Amanda Shoulberg has served as a project coordinator for Crisis Response Consulting. A Research Associate at the National Policing Institute, she focuses on developing, implementing and evaluating crisis-response programs and police training related to behavioral health and developmental disabilities. She holds an M.A. in Psychology from Xavier University and previously worked at the University of Cincinnati Center for Police Research and Policy.
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Sgt. Jay Ball, MS
Law Enforcement · Crisis Response Training
Sgt. Jay Ball serves in the Framingham Police Department’s Community Impact Unit and brings more than two decades of law enforcement experience. He holds an M.S. in Criminal Justice with a concentration in Forensic Psychology from Liberty University. A U.S. Army veteran and Mental Health First Aid instructor, he trains police and community professionals and serves as a law enforcement liaison to the Middlesex County Veterans Treatment Court.
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Sarah Abbott, Ph.D., LSW
Co-Response · Program Development & Evaluation
Sarah Abbott has worked in crisis response and co-response since 2003, when she helped launch the Framingham Jail Diversion Program and served as its first embedded clinician. Her experience spans direct crisis work, program leadership, training, evaluation and technical assistance. Through Abbott Solutions for Justice, she supports law enforcement and behavioral health partners developing or strengthening co-response programs in the United States and internationally.
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